Wondering if you’re getting the most out of your virtual phone system? Make sure that you’re taking advantage of these 5 virtual business line features that you’re probably not using, but should!
Dynamic Caller ID
With dynamic caller ID you choose what number you want customers to see when you call them. And, when you get an incoming call, you’ll see which business number the customer called so you’ll know exactly how to answer.
Schedules
Set calls to route to different destinations based on schedules such as after-hours or lunchtime.
Call Recording
Call recording allows you to instantly record conversations for quality assurance, and you can use it to recall important information and protect your business, too.
Ring Groups
Instead of having only one person’s phone ring, you can set up ring groups so that every time someone calls the customer service line, every customer service representative’s phone rings.
Analytics
Virtual phone systems offer real-time analytics that help you identify call trends. You can also assign individual phone numbers to different marketing channels to track which are most effective at driving calls to your business.
Virtual phone systems offer features that are native and simple to use. Most businesses are already taking advantage of tools like call routing, call menus, and extensions, but forget about using those like ring groups, analytics, and dynamic caller IDs.
When choosing a virtual business phone system, make sure that you’re looking for one that offers a number of features designed to increase functionality for your team while improving the customer experience.
