Call recording can be incredibly advantageous for a number of different reasons and for businesses of all sizes, regardless of what types of calls you’re recording.
There’s a lot that you need to know about call recording before you get started though. It’s important to find a recording method that’s reliable and doesn’t impact your customers’ experience negatively, and it’s also essential to understand the laws surrounding call recording. In this post, we’ll look at all this and more so you’ll know whether it’s the right option for you and if so how to get everything up and running.
Why You Should Use Call Recording
Most businesses use call recording in order to monitor the quality of calls, randomly sampling different client-and-customer-service-rep calls to make sure that everything is up to standard and to look for areas that may need potential improvement. Call recording can also offer you legal protection and be a great way to capture details you might not remember following a call!
What Are The Laws?
You need permission of at least one party on the call in order to record it thanks to the “one-party consent law,” but it’s best to obtain consent or at the very least alert everyone on the call that it’s being recorded.
There are some circumstances when you’ll need to get permission from everyone on the call before recording. Two-party consent laws have been adopted in California, Connecticut, Florida, Illinois, Maryland, Massachusetts, Montana, Pennsylvania, and New Hampshire. See the State Law: Recording section of this legal guide for information on state wiretapping laws.
How to Choose a Quality Call Recording Tool
Ultimately, you want to choose a call recording tool that is easy and convenient to use, that’s reliable, and that allows you to record both incoming and outcoming calls. Tresta happily offers reliable, high-quality call recording with all of our virtual phone numbers, and it comes as a native part of our app. The seamless integration will make it much easier to record all calls– incoming and outgoing– and you can rest assured that the audio file will be safe with us. You can learn more here.
Call recording has so many advantages for businesses, being useful for everything from quality assurance to offering legal protection in some cases. As long as you’re following the recording laws that basically boil down to “obtain consent from all parties on the call,” you’ll be in good standing and be able to reap the benefits. Always remember to choose a high-quality tool like Tresta so that you aren’t at risk for losing recordings along the way.
